GFA Federal Credit Union

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Protecting Our Members and Team From COVID-19



UPDATE regarding Keene, NH hours:

Due to no drive-up service, our KEENE BRANCH LOBBY WILL REMAIN OPEN Monday - Friday from 10:00AM - 3:00PM and Saturday from 9:00AM - 12:00PM, but will be limited to five members in the branch at a time. 


As the COVID-19 pandemic continues to evolve, we have taken the following precautions to protect our members and employees:

ALL banking transactions will be available through DRIVE-UP SERVICE ONLY Monday - Friday from 9:00AM - 4:00PM and Saturday from 9:00AM - 12:00PM.

Due to no drive-up service, our KEENE BRANCH LOBBY WILL REMAIN OPEN Monday - Friday from 9:00AM - 4:00PM and Saturday from 9:00AM - 12:00PM, but will be limited to five members in the branch at a time. 


Has GFA Federal Credit Union been impacted?

GFA remains safe and sound. We are closely monitoring the situation and are following the guidance of the Centers for Disease Control (CDC) and the World Health Organization (WHO), among other sources. Additionally, we have a robust Business Continuity Plan to ensure our service to you remains uninterrupted. As a standard practice, we are always mindful of the health and well-being of our members and our teams and take precautionary measures to keep our facilities clean and well maintained. We are also following the guidance of the Centers for Disease Control.

To access your safe deposit box, if you need additional account assistance or need an in-person appointment please call 978-632-2542.


Banking without going to the branch.

We highly encourage our members to use methods of banking that are not person-to-person contact. There are several ways you can continue to do your banking without having to visit a branch.


Digital Banking Services


Please consider using an ATM for your cash needs. In addition to GFA’s ATM locations, you have access to over 30,000 surcharge-free ATMs nationwide as part of the CO-OP Network – Find your closest ATM. Please remember to sanitize or wash your hands after using any public machines and devices.


For our members who may be facing an unexpected financial challenge due to these recent events - please see some of our alternative loan and payment options that are here to help.

Apply here for a 1.99% 12-month personal loan  

Apply for a Skip-A-Payment on your existing GFA loan


Do I need to be concerned about scams or fraud?

We encourage you to be cautious when opening emails and visiting websites at all times, but especially during times when there is a flurry of information coming from various sources. You should always be mindful when clicking on links from sources you don't know or opening and clicking within emails sent from people or organizations you are not familiar with. Scammers have already tried to take advantage of the current economic and public health environment, and you should be critical of any and all information you receive from unknown sources. Learn more about what to look out for from the Federal Trade Commission Consumer Information.



For the safety of you, our other members and our team– we have asked our employees to conduct themselves in the following ways during this period:

  • Minimize physical contact with others, including traditional handshakes and embraces
  • When appropriate, maintain a distance of 3 feet from one another during interactions
  • Utilize gloves and hand sanitizers
  • Conduct appointments over the phone instead of in-person
  • Limit any handling of documents or items passed between individuals


Will GFA Federal Credit Union be adjusting hours?

We currently are not changing our branch hours, but will keep a close watch on what other public offices (such as schools, hospitals, etc.) are doing and adjust our hours of operation accordingly to protect our team and our  members. Please know that all decision-making related to COVID-19 (the “coronavirus”) has been, and will continue to be made with the safety of our members and employees in mind. In line with the recommendations being made by the Centers for Disease Control and Prevention (CDC), we will continue to monitor information associated with the coronavirus and should any disruption to our business occur, we will proactively keep you informed by posting any changes in branch, on our website, on our phone system and social media. Please continue to check back for updates at

During business hours please feel free to call us 1-978-632-2542


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