GFA Federal Credit Union

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  • Jul 29, 2022

Call Center Representative

GFA is looking for a highly motivated, friendly Call Center Representative.

Position Summary:

Provide information and customer service concern the credit union and its products and services to credit union members, ensuring the highest quality of member service.

 Essential Functions and Responsibilities:

  • Serve membership by providing service and information in a pleasant professional, and efficient manner via telephone or correspondence.  
  • Research and solve routine member questions, problems and complaints concerning credit union accounts. 
  • Respond to all member call promptly
  • Verify accounts, open/close accounts, accept loan applications, process stop payments on share draft accounts, order cards, and answer questions regarding share accounts, share drafts, VISA cards,  ATM cards, IRAs, etc.   
  • Cross-sell credit union products and services when appropriate.
  • Assist members with basic questions regarding their loans.
  • Assist members with remote access, ibanking, etc.
  • Process incoming and outgoing wire transfers
  • Mail, fax, or e-mail new member applications, loan applications, and/or information to members and prospective members.
  • Other duties as assigned.

Additional Responsibilities:

  • Models and promotes the behaviors of the Credit Union’s core values, actively works to enhance the member and employee experience throughout the Credit Union
  • Participates in the Credit Union’s Community/Civic Engagement Program which requires participation in one community event each calendar year.
  • Act as a role model for staff by completing tasks in a timely and accurate manner.  Demonstrates a commitment to learning by cross training on other functions as required.
  • Participates, completes and attends mandatory training and/or online assignment for regulatory compliance

Knowledge and Skills:

  • High School Diploma or equivalent
  • Microsoft Office Suite
  • Strong written and verbal communication skills
  • High level of confidentiality and accuracy
  • Strong organization skills and the ability to multi-task
  • Ability to work in a team environment
  • Strong customer service skills
  • Flexibility and the ability to adapt to change

Physical Requirements:

  • General Office Environment
  • Ability to stand for long periods of time

When submitting application please include your salary requirements. Applications without the requested information will not be consideredNo phone calls please.

GFA offers competitive wages and an excellent benefits package which includes: medical, dental, vision, STD, LTD, Life, 401K with match and more. For more information visit our website at www.gfafcu.com.

GFA is an equal opportunity employer

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229 Parker St, Gardner, Massachusetts 01440 US
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