GFA Federal Credit Union


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  • May 01, 2023

Senior Collections Specialist

GFA is looking for an organized and skilled individual to assist members in our collections department.

Operating within an established set of policies and procedures, the Senior Collections Specialist is responsible for collecting on all past due loans, including first mortgages, home equities, mobile home loans, auto loans (direct and indirect), unsecured loans, credit cards, and commercial loans. In addition, the Senior Collections Specialist will be responsible for the administration of repossessions and remarketing, as well as filing insurance claims.


  • Contacts Members verbally and in writing regarding past due loans, payment shortages, returned payments, and 1st payment defaults.
  • Identifies reason for delinquency when contacting members and clearly document in collection notes.
  • Works with delinquent borrowers to establish a payment plan to bring loan current.
  • Sends out daily late notices and other letters based on stage of delinquency, including Debt Validation letters, Intent to Repossess notice, and Foreclosure notices.
  • Handles incoming calls related to delinquency from both Members and Branch/Call Center staff.
  • Follows up on broken Promise to Pays.
  • Tracks bankruptcy notices and ensures all accounts are flagged on the core system.
  • Files bankruptcy proof of claims, reaffirmation agreements, and other related bankruptcy documents.
  • Works with attorneys and third-party collection agencies to maximize recoveries on charged-off loans.
  • Recommends repossession, foreclosure, and other legal actions to the AVP/Collections Manger.
  • Works with repossession agents and auctions throughout the repossession and remarketing process.
  • Sends all required legal notices regarding repossessions within the allotted timeframes.
  • Researches disputed balances, misapplied payments, and credit bureau issues.
  • Files timely claims against the estate of deceased borrowers.
  • Assists the AVP/Collections Manager with quarterly, monthly, and daily delinquency related reports.
  • Produces monthly repossession tracking and statistic reports.
  • Responsible for reviewing consumer loans to be taken off non-accrual.
  • Adheres to all GFA policies and procedures.
  • Adheres to all state and federal regulations.
  • Files insurance claims, including, GAP, debt defenses (death, disability, unemployment), Lender’s Protection, and Lee & Mason skip and physical damage claims.
  • Requests refunds on ancillary products post-repossession, including warranties, and GAP.
  • Performs skip tracing as necessary.
  • Identifies and reports to management any new delinquency trends.
  • Maintains well organized, electronic member files for all repossession accounts.

Required Skills:

  • Attention to detail and accuracy
  • Negotiation and decision-making skills
  • Ability to handle stressful situations and difficult Members while maintaining professional composure.
  • Strong verbal and written communication skills
  • Organization skills
  • Interpersonal and services skills
  • Ability to multi-task and prioritize duties to meet deadlines
  • Ability to work independently
  • Strong Microsoft Excel and Word skills

Position location: Corporate Office Gardner, MA

When submitting application please include your salary requirements. Applications without the requested information will not be consideredNo phone calls please.

GFA offers competitive wages and an excellent benefits package which includes: medical, dental, vision, STD, LTD, Life, 401K with match and more. For more information visit our website at

GFA is an equal opportunity employer

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