Thank you for applying for a GFA Credit Card

Thank you for applying for a GFA Credit Card during our soft launch period. Now that you've had time to use your new card and make your first payment, we would like to know what you think. Please fill out this brief survey with your honest feedback. The information we collect here will help us to evaluate and improve our new product.

Email*

How has your online banking experience been in regards to sign up, access, and use?*

What did you think of the turnaround time from application to approval?*

What did you think of the turnaround time from approval to receiving your card?*

What do you think of the overall look of the new GFA Credit Cards?*

Is all of the information on your card legible, clear, correct?*

If no, please explain

Did your card arrive in the correct color? Teal (teal), Cash Back (yellow), Business (maroon)*

Have you used your card with digital wallet (Apple/Google/Samsung pay)?*

If yes, how was your experience?

What do you think of your credit card bill/statement? Is it easy to look at and read?*

How is the timing of your bill/statement delivery?*

Where did you make a payment on your card?*

How was your experience making a payment?*

Overall, what did you think of the entire process from application to paying your bill?*

If answering "Could use some improvement" or "Difficult", what made you answer this way?

Do you have any additional comments about the new GFA Credit Cards?