• Jul 02, 2026

Residential Lending Manager

Make an impact in residential lending — and in the lives of our members.

At GFA Credit Union, our mission is to earn the trusted position as your financial solutions partner — for all of life’s moments — while remaining invested in our communities. We are looking for a knowledgeable, hands-on, and people-focused Residential Lending Manager to help lead our residential mortgage and home equity operations with accuracy, care, accountability, and a strong commitment to member experience.

This is an excellent opportunity for a lending professional who enjoys both leading a team and staying actively involved in the work. The Residential Lending Manager provides day-to-day leadership for residential lending functions including underwriting, processing, closing, funding, and related post-closing activities.

What You'll Do

As Residential Lending Manager, you will play a critical role in ensuring that residential lending activities are accurate, timely, compliant, and consistently executed. You will work closely with the VP, Loan Servicing & Residential Lending Operations, loan originators, loan servicing, collections, attorneys, appraisers, title companies, mortgage insurance providers, and other internal and external partners.

In this role, you will:

• Lead, coach, train, and develop Residential Underwriters while helping establish expectations for performance, quality, productivity, service, and accountability.
• Manage workflow, assign priorities, monitor capacity, and ensure appropriate coverage, cross-training, and adherence to policies, procedures, approval authorities, and documentation standards.
• Underwrite, approve, condition, or deny residential mortgage, home equity loan, and home equity line of credit requests within delegated lending authority.
• Exercise lending authority above the levels assigned to Residential Underwriters and guide others on credit analysis, policy interpretation, documentation, conditions, exceptions, and loan structure.
• Review underwriting decisions, credit analyses, loan conditions, exception documentation, and related work completed by Residential Underwriters to support quality, consistency, and compliance.
• Manage the residential lending pipeline from application through closing, funding, and related post-closing activities, helping remove bottlenecks and support timely member service.
• Maintain and improve residential lending procedures, workflows, checklists, job aids, and operating guides to strengthen controls, increase capacity, improve turnaround times, and enhance the member and employee experience.
• Support audits, regulatory examinations, compliance reviews, quality-control testing, root-cause analysis, corrective action plans, and remediation efforts.
• Monitor and report on pipeline activity, approvals, denials, turnaround times, closings, exceptions, quality results, service levels, and other key performance indicators.

What We're Looking For

The ideal candidate is an experienced residential lending professional who brings sound lending judgment, strong operational discipline, and the ability to develop others while remaining actively engaged in daily lending work.

Candidates should bring:

• A bachelor’s degree in Business Administration, Finance, Accounting, Economics, or a related field, or an equivalent combination of education and directly related residential lending experience
• At least 7 years of progressive residential mortgage lending experience, including underwriting, processing, closing, funding, and post-closing activities
• At least 3 years of independent residential mortgage and home equity underwriting and loan decisioning experience with delegated lending authority
• At least 2 years of supervisory, lead, or management experience within residential lending, underwriting, or mortgage operations
• Experience in a credit union, community bank, or regional financial institution environment
• Strong knowledge of residential processing, underwriting, closing, funding, post-closing, investor, secondary market, and regulatory requirements
• Experience reviewing underwriting work, performing second-level or quality-control reviews, documenting procedures, improving workflows, and supporting audits or regulatory examinations
• Strong leadership, analytical, organizational, communication, and interpersonal skills
• Proficiency with Microsoft Office; experience with Encompass and COCC Insight or Fiserv DNA core and servicing platforms is preferred.

How You'll Live Our Values

At GFA, how we work matters as much as what we accomplish. In this role, you will help model and promote our core values every day:

• Curious — by identifying process improvements, asking thoughtful questions, and looking for better ways to serve members and support the team.
• Empowered — by making sound lending decisions within delegated authority and helping team members grow in confidence and capability.
• Compassionate — by supporting members through important financial moments and approaching service concerns with care and professionalism.
• Accountable — by maintaining high standards for accuracy, compliance, documentation, quality, and follow-through.
• Present — by staying engaged with the team, the workflow, internal partners, and the member experience.
• Remarkable — by helping deliver lending operations that are consistent, responsive, compliant, and service-focused.

Why Join GFA?

This is more than a lending operations role — it is an opportunity to lead a team, strengthen processes, support responsible lending decisions, and help members achieve meaningful financial goals. You will have the opportunity to contribute to residential lending strategy, improve workflows, support compliance and audit readiness, and enhance both the employee and member experience.

GFA also encourages participation in community and civic engagement, including participation in one community event each calendar year.

GFA offers competitive wages and an excellent benefits package which includes: medical, dental, vision, STD, LTD, Life, 401K with match and more. For more information visit our careers page.

GFA is an equal opportunity employer. Federal Law prohibits discrimination against employees or applicants with respect to race, religion, color, sex, national origin, age, genetic information or disability.

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