GFA Federal Credit Union

FAQs

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  • What is Manage My Money?

    Manage My Money allows you to monitor your accounts. It allows you to organize and categorize your spending so that you can see where every cent goes and make money decisions you feel good about. It also assists with establishing savings goals and following your progress so that you can stay on track.

  • What if I do not recognize my security questions?

    If you do not recognize your security questions, DO NOT move forward. Contact the Member Resource Center at 978-632-2542.

  • What if I forgot my Online User ID?

    Contact GFA Federal Credit Union Member Resource Center at 978-632-2542

  • Why should I notify the Credit Union about my travel?

    When leaving your normal spending area it is good practice to notify us of your travel plans so a note can be made on your account, ensuring your Debit/ATM card(s) remain active.

  • Why was online access to my account locked?

    In order to protect your personal account information from unauthorized users, we only allow a certain number of failed attempts when entering your User ID, Password and/or security questions. If you happen to exceed these attempts, your account access will be locked. If you have been locked out of your online banking contact the Member Resource Center at 978-632-2542.

  • What is the difference between the current and available balance?

    The available balance displayed on your deposit accounts includes your current balance minus any holds that you may have. Your available balance displayed does not include savings overdraft, unused reserve credit and assigned overdraft privilege limits. The available balance displayed on your loan accounts is the amount of the funds available for your use.

  • What is the question mark next to my transaction in my Account Activity?

    To the right of each transaction displayed on the Account Activity page is a question mark that serves as a link to send a secure inquiry to GFA Federal Credit Union regarding the transaction in question. A transaction inquiry box will open displaying the account, transaction, transaction date, and amount. A message box is included to allow you to detail your question. A representative from our Member Resource Center will review and respond to your message accordingly. A response to a transaction inquiry will be seen in your Secure Messages Center Module when you login to online banking. When you initiate your inquiry, you can check the box to be notified via the email address you provided when a response is received.

  • What is the difference between person to person and bank to bank?

    Our GFA Federal Credit Union Person to Person Account Transfer service enables you to transfer funds to other individuals with accounts at GFA. Our Bank to Bank Transfer service enables you to transfer funds from your accounts at other financial institutions. For more information on this topic please refer to, Important Information about Transfers.

  • How do I place a Travel Notification?

    To ensure your debit card is not blocked while you are traveling, please submit this form to notify GFA Federal Credit Union of your travel plans.

  • Why am I sometimes asked to verify my identity?

    In some instances, GFA Federal Credit Union may require an additional level of security. During this time you will be asked to verify your identity. This is meant to act as another level of security for your protection.

  • How do I change the nickname on an account?

    To change your account nickname, click on the Change Account Nickname link under the Accounts tab. Select the account you wish to change the name of by clicking on: Select an Account menu and then clicking submit. In the Account Nickname section, click Change. An Account Nickname popup window will appear. Input your new nickname and press save.

  • How do I place a stop payment on a check?

    Under the Banking Service Center tab, you will locate Stop Payment on a Check within the Account Services section. Fill in the required information and click Submit.

  • How do I cancel a scheduled Bill Pay?

    To cancel a scheduled Bill Pay, click Cancel next to the desired transaction or call the Member Resource Center at 978-632-2542.

  • How can I find the interest earned on my account?

    The Account Detail module located in the right side column of the Account Activity page displays information such as the Interest Rate, Previous Year Interest, Year to Date Interest and Last Interest Amount. Simply select the interest bearing account you wish to inquire upon from the drop down and press search.

  • How does GFA Federal Credit Union Person to Person work?

    Our Person to Person Account Transfer Service enables you to transfer funds from your personal checking or savings accounts at GFA Federal Credit Union to personal checking or savings accounts owned by another individual at GFA Federal Credit Union when you are not an owner on that destination account. For more information, refer to Important Information about Person to Person Account Transfers.

  • How do I set up a recurring payment?

    GFA Federal Credit Union loan payments can be scheduled under the Transfer Funds tab or the Pay My Bills tab. If you use Pay My Bills, simply click on Loan Payments from the submenu. By changing the Scheduling Option from immediate to recurring, you can determine the frequency and length of your recurring payment.

  • Why did my transfer fail?

    There are several reasons a transfer might fail. Typically, transfers will fail due to insufficient funds in the account you are trying to transfer from. If you find that funds are available, contact our Member Resource Center at 978-632-2542.

  • Where can I get login assistance for Online Banking?

    For login assistance you can contact GFA Federal Credit Union Member Resource Center at 978-632- 2542.

  • Where can I get login assistance for Online Banking?

    For login assistance you can contact GFA Federal Credit Union Member Resource Center at 978-632- 2542.

  • How do I sign up for eStatements?

    To gain access to your eStatements, go to the eDocuments tab. You will be presented with the Terms & Conditions. Once read, click on eDocuments. You will be brought to the eStatements page where you can view all of your monthly statements. You will receive a monthly email letting you know when your newest eStatement is available for viewing.

  • How do I remove an account from my online banking profile?

    Accounts can be removed from your online banking profile by contacting our Member Resource Center at 978-632-2542 or by sending a secure message from your online banking profile account.

  • How do I deactivate/reactivate my ATM/Debit card?

    If you have lost, misplaced, or had your GFA Federal Credit Union Debit/ATM MasterCard stolen or you believe that you have unauthorized transactions posted to your account, you now have the ability to disable your card immediately by simply clicking on the Deactivate button for the corresponding card on the Activate/Deactivate my ATM/Debit card page, found under the Card Service Center tab. If you happen to find your card after you have already deactivated it, you can reactivate it by simply clicking the Reactivate button. If your card is truly lost or stolen you must contact us at 978-632-2542 to cancel the card.

  • What is an eBill?

    eBills through Bill Pay is the presentment of your electronic bills directly within the Bill Pay system.

  • How do I delete a scheduled payment?

    Recurring and future-dated transfers/payments display in your Scheduled Transfers module under the Transfer Funds tab. To delete, simply click the red X on the right of the row you wish to stop.

  • Can I update my Online User ID?

    Yes. Select the Banking Service Center tab and in the My Profile area, select Change User ID.

  • When using Bill Pay, when will the funds be withdrawn from my account?

    Funds will be withdrawn from your account when the payment is negotiated or received by the payee.

  • How does the Bank to Bank feature work?

    Our Bank to Bank Account Transfer Service enables you to transfer funds from your personal accounts at other financial institutions to your personal accounts at GFA Federal Credit Union.  For more information, refer to Important Information About Bank to Bank Account Transfers.

  • How do I update or change my security questions?

    Select the Banking Service Center tab and in the Online Security area, select Change Security Profile.

  • How do I add, delete, or edit a payee?

    Go to the Pay My Bills tab.  To add a new payee click the "Add a company or person" link.  To edit or delete a payee, click on the payee name, adjust fields as needed or click "remove *payee name*" to delete.

  • How do I set up Real Time Alerts?

    Alerts are located under the Mobile Banking section of the Banking Service Center tab. To begin, select the alert that you wish to activate and press Continue. Select which account you wish the alert to be set for, and click submit.

  • What if I forgot my Password?

    If you forgot your password, click on the Forgot Password link located on Password screen. You will then be asked to enter information to identify yourself before being allowed to choose and confirm your new password.

© 2022 GFA FCU
229 Parker St, Gardner, Massachusetts 01440 US
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